Respira Medical

Resources

Instructional Videos

CPAP Cleaning Instructions

Physician Compliance Data

Accepted Insurance Lists

Emergency Preparedness

FAQs
 

Resources

Welcome to our Resources page! We are happy to help you to better understand your therapy, equipment, and to connect you to information relevant to the healthcare community. By navigating the vertical list to the left, you will find answers to many questions that are common for patients during their therapy. We hope that you will find this section informative.

If you need additional support, please do not hesitate to contact us by calling 866-373-7747 or emailing us at patientcare@respirainc.com.

Instructional Videos:

Respironics System One Set Up Instructions


 

Respironics System One Cleaning Instructions


 

Resmed S9 Set Up and Cleaning instructions


 

Fisher & Paykel Icon Set Up Instructions


 

Fisher & Paykel Icon Cleaning Instructions

CPAP Cleaning Instructions

It is important to clean your CPAP supplies regularly for good hygiene and effective therapy. If you have any questions about the recommended CPAP cleaning instructions below, do not hesitate to contact Respira or email clinicalcare@respirainc.com. Additionally, keep in mind that you will still need to replace your supplies on a regular basis for effective therapy. For more information on supply replacement, contact bettercaredirect@respirainc.com.

Daily

Wipe the surface of mask/nasal pillows with a wet cloth or recommended CPAP wipes (do not use alcohol, bleach, baby wipes, Clorox wipes, or any other harsh abrasives).

Weekly

The supplies listed below should be cleaned weekly with warm water and a few drops of mild liquid soap. Avoid using soaps that have any anti-bacterial or grease cutting agents. If you have been sick, we recommend that you wash your supplies with a solution of one part vinegar and three parts water. Let supplies dry fully before next use.

Orange Checkmark Mask and Cushion
Orange Checkmark Tubing
Orange Checkmark Gray Reusable Filter (Respironics machines only)
Orange Checkmark Humidifier Water Chamber (water chambers are not dishwasher safe)

Monthly

Replace mask cushion or pillow
Replace white filter

Every 3 Months**

**IMPORTANT: It is important to replace all items mentioned above every three months in order to maintain your CPAP equipment. You will be receiving an email or phone call from our replenishment division, better caredirect, every 90 days (email address: bettercaredirect@respirainc.com).

Please respond and order supplies every three months. If you have any questions about your replenishment supplies or CPAP cleaning instructions, please do not hesitate to contact Respira at 866-373-7747 or bettercaredirect@respirainc.com.

If you have sensitive skin, prior to using your new mask, we recommend washing it with one part vinegar and three parts water.

Physician Compliance Data

Physicians, for access to your patient sleep compliance information, click on the links below based on the patient’s CPAP manufacturer. You will need a security login to access your patient data. Please contact Respira’s clinical director or clinicalcare@respirainc.com for additional information regarding secure logins.

Respironics

Resmed

Fischer & Paykel

Emergency Preparedness:

See links or contact numbers below for both National and Local Emergency Preparedness Information

National

Orange Checkmark American Red Cross
call 800.733.2767 (1.800.RED CROSS)
Orange Checkmark United Way
call 2-1-1
Orange Checkmark FEMA
call 800.621.3362 (1.800.621.FEMA)

Maryland Office of Preparedness and Response

Local

Utility Companies (by state)

Electrical Management: For more information on outages or to report an outage, please select the link or contact your utility company:

Maryland

Orange Checkmark BG&E
Report Outages: 877.778.2222
Orange Checkmark Pepco
Report Outages, Downed Wires and Emergencies: 877.737.2662
Orange Checkmark SMECO
Report Outages: 877.747.6326

Washington D.C.

Orange Checkmark BG&E
Report Outages: 877.778.2222
Orange Checkmark Dominion
Report Outages: 800.222.0401

Northern Virginia

Orange Checkmark Dominion
Report Outages: 800.222.0401
Orange Checkmark NOVEC
Report Outages: 703.335.0500

Southern Pennsylvania

Orange Checkmark First Energy Company / Penn Power
Report Outages: 888.544.4877
Orange Checkmark PECO
Report Outages: 800.841.4141
Orange Checkmark PP&L
Report Outages: 800.342.5775

Northern Delaware

Orange Checkmark Delmarva Power
Report Outages in New Castle County (DE), Cecil & Harford Counties (MD) 800.898.8042
Report Outages in Kent & Sussex Counties (DE), Eastern Shore (MD) 800.898.8045
Orange Checkmark Delaware Electric
Report Outages: 855.332.9090

Frequently Asked Questions (FAQs)

For Military FAQs please click here.

CPAP

What does CPAP stand for?

CPAP stands for Continuous Positive Airway Pressure. CPAP therapy is the most recommended and the most effective treatment for Obstructive Sleep Apnea.

What is a CPAP Machine?

A CPAP machine provides air at a constant prescribed pressure through a tube and out of a CPAP mask to a person with Obstructive Sleep Apnea. CPAP therapy provides a constant airflow which holds the airway open so that uninterrupted breathing is maintained during sleep. This eliminates sleep apnea events and allows the patient to get a restful sleep.

The pressure of the air is determined during your sleep study and your doctor will prescribe you a CPAP machine at that pressure.

How do I choose the machine that is right for me?

We provide our customers with many tools to make informed decisions about their machine purchases. Please call us at (866) 373-7747 to discuss the best options available to you.

What is ramp?

The ramp button on a machine is a feature that allows for a gradual pressure build-up to your prescribed pressure. The feature is frequently used by those with high pressures because they ease up to their pressure.

Where are the filters located on my CPAP machine?

The filters are located at the back of the machine at the air intake.

What maintenance is required on machines?

It is important to clean your CPAP supplies regularly for good hygiene and effective therapy. If you have any questions about the recommended CPAP cleaning instructions below, do not hesitate to contact Respira or email clinicalcare@respirainc.com. Additionally, keep in mind that you will still need to replace your supplies on a regular basis for effective therapy. For more information on supply replacement, contact bettercaredirect@respirainc.com.

CPAP Cleaning Instructions

BiLevel/BiPap

What is a BiLevel or BiPAP machine?

A BiLevel machine, which is also referred to as BiPAP or VPAP, delivers two separate and distinct pressures; that being a higher pressure when the patient inhales and a lower pressure when they exhale. The machine alternates between the two set pressures which are set per the doctor's order or prescription. A prescription for a CPAP machine may not be used for a BiPAP machine.

What is ramp?

The ramp button on a machine is a feature that allows for a gradual pressure build-up to your prescribed pressure. The feature is frequently used by those with high pressures because they ease up to their pressure.

Masks

How do I choose the mask that is right for me?

We provide our patients with a fitting, conducted by a licensed professional, who explains a range of mask options and recommends one based on the unique needs of the individual. Additionally, our therapists provide each patient with detailed instruction throughout the fitting to ensure patient confidence and optimum comfort. Should you experience difficulty in adjusting to your new mask, feel free to contact us and we will work to get you a mask that better suits your preferences.

Which CPAP masks work on which machines?

All CPAP masks work with all machines.

How often should I replace my mask?

- Masks, headgear, filters, tubing and humidifier chamber replacement is recommended every 3-6 months and is covered by most insurances. Keep in mind, these supplies actually have a limited lifespan and should be replaced on a regular basis. If they aren't being replaced, bacteria and mold can build up, your mask can get stretched out and your sleep therapy can be affected.
- Typically, most mask cushions begin to deteriorate after a few weeks of use. The cushion eventually becomes too soft to hold a seal. The headgear straps lose elasticity and must be tightened more and more to get the same quality seal.
- We strongly suggest replacing cushions and pillows as soon as they start to soften. Air leaks may reduce the effectiveness of CPAP therapy and headgear that is too tight may cause facial sores at pressure points. In most cases, replacement headgear is available if it is stretched out or the Velcro worn out.
- It is important to remember that Respira will only ship supplies to you if they are requested via our automated system or by contacting one of our representatives at the office. Here are 3 easy ways to get new CPAP replenishment supplies through Respira Medical's better caredirect program:
1. Email us at bettercaredirect@respirainc.com
2. Call our toll free number at 866-373-7747
3. Go to our website at www.respiramedical.com and click on "Request CPAP Supplies" in the upper right hand corner.

Are prescriptions required for mask, machine and/or humidifier purchases?

Yes. Federal law requires we have a valid prescription on file before we ship your mask, machine and/or humidifier.
We provide many easy ways to get your prescription:
- We can request your prescription for you! Contact us when you are ready to start your therapy and we will assist you along the process of acquiring your equipment.
- Fax your prescription to us at 443- 200-0054.
- Email your prescription to patientcare@respirainc.com or bettercaredirect@respirainc.com

How can I get help from a CPAP Expert?

- Ask A Question: Question Submission Form
- Email Us: patientcare@respirainc.com or bettercaredirect@respirainc.com
- By Phone: 1 (866) 373-7747 (8:30 AM - 5 PM EST Mon-Fri)
- By Fax: 1 (443) 200-0054

Nebulizers

What is a nebulizer?

A device that delivers medication to the lungs by an inhalable mist.

What are nebulizers used to treat?

Nebulizers treat a variety of respiratory conditions including chronic obstructive pulmonary disease (COPD) and asthma.
A doctor may prescriber a nebulizer to patients:
- Experiencing difficulty using metered-dose inhalers
- Living with severe COPD and/or asthma and those unable to hold their breath long enough to use a metered-dose inhaler
- Pediatric patient with respiratory problems such as asthma or croup

How often should a patient replace a nebulizer mouthpiece?

We recommend every two to four months.

What medications work with a nebulizer?

There are several name brand and generic drugs that will work with nebulizers, your physician must prescribe the medication for you. Respira partners with a pharmacy that can provide you with your nebulizer medications.

Can I bill my insurance for a nebulizer compressor?

Most insurances will cover nebulizers. In some instances the patient is responsible for any applicable deductible, co-pay or coinsurance amounts.

APAP

What is an APAP Machine?

An APAP (Automatic Positive Airway Pressure) machine automatically adjusts on a breath by breath basis to blow the minimum pressure needed to keep your airway open during sleep. This allows your machine to provide you with your ideal pressure nightly.

APAPs tend to be more advanced than CPAPs in that they normally offer more therapy tracking information and more comfort features.

Every APAP machine can be placed in a CPAP mode to blow one straight pressure like a CPAP. However, no CPAP can automatically adjust pressure like an APAP.

Why might I be prescribed an APAP machine?

Some CPAP users find it more pleasant to breath with APAP than with CPAP because the pressure automatically changes as needed to deliver the minimal pressure needed. With a CPAP, on the other hand, the pressure is set at the highest necessary to keep the airway open, even though the high pressure is needed only a fraction of the time.

What is ramp?

The ramp button on a machine is a feature that allows for a gradual pressure build-up to your prescribed pressure. The feature is enjoyed by those with high pressures because they ease up to their pressure.

COPD

What is COPD?

COPD, or chronic obstructive pulmonary (PULL-mun-ary) disease, is a progressive disease that makes it hard to breathe. "Progressive" means the disease gets worse over time. Currently, millions of people are diagnosed with COPD. Many more people may have the disease and not even know it. COPD develops slowly. Symptoms often worsen over time and can limit your ability to do routine activities. Severe COPD may prevent you from doing even basic activities like walking, cooking, or taking care of yourself. Most of the time, COPD is diagnosed in middle-aged or older adults. The disease isn't passed from person to person—you can't catch it from someone else.

What causes COPD?

Cigarette smoking is the leading cause of COPD. Most people who have COPD smoke or used to smoke. Long-term exposure to other lung irritants—such as air pollution, chemical fumes, or dust—also may contribute to COPD.

What can I do to prevent COPD?

The best way to prevent COPD is to not start smoking or to quit smoking. Smoking is the leading cause of COPD. If you smoke, talk with your doctor about programs and products that can help you quit.

If you have trouble quitting smoking on your own, consider joining a support group. Many hospitals, workplaces, and community groups offer classes to help people quit smoking. Ask your family members and friends to support you in your efforts to quit.

Also, try to avoid lung irritants that can contribute to COPD. Examples include secondhand smoke, air pollution, chemical fumes, and dust.

Is COPD curable?

COPD has no cure yet, and doctors don't know how to reverse the damage to the airways and lungs. However, treatments and lifestyle changes can help you feel better, stay more active, and slow the progress of the disease.

How is COPD treated?

There are many treatment options for COPD. If you have COPD or think you might be at risk, you can take steps to make breathing easier and live a longer and more active life. Get a simple breathing test and talk with your doctor or health care provider about treatment options.

One treatment option that may be recommended by your doctor is oxygen therapy. Respira can provide you with your oxygen if this is what your physician prescribes. If you have severe COPD and low levels of oxygen in your blood, oxygen therapy can help you breathe better. For this treatment, you're given oxygen through nasal prongs or a mask.
You may need extra oxygen all the time or only at certain times. For some people who have severe COPD, using extra oxygen for most of the day can help them:
- Do tasks or activities, while having fewer symptoms
- Protect their hearts and other organs from damage
- Sleep more during the night and improve alertness during the day
- Live longer

OSA

What is OSA?

Obstructive sleep apnea, also known as OSA, is a sleep disorder in which the person stops breathing for at least 10 seconds each hour during sleep. It is caused by relaxation of the throat muscles; the soft tissue in the back of the throat collapses and closes, resulting in blocked airways.

The episodes of pauses in breathing are called apneas, which literally means "without breath". An apnea is a period during which breathing either stops or is significantly reduced.

Who does OSA affect?

Sleep apnea can affect anyone at any age, even children. Risk factors for sleep apnea include:

- Being male
- Being overweight
- Being over age 40
- Having a large neck size (17 inches or greater in men and 16 inches or greater in women)
- Having large tonsils, a large tongue, or a small jaw bone
- Having a family history of sleep apnea
- Gastroesophageal reflux, or GERD
- Nasal obstruction due to a deviated septum, allergies, or sinus problems

What are some symptoms of OSA?

The most common obstructive sleep apnea symptoms include:

- Daytime sleepiness or fatigue
- Dry mouth or sore throat upon awakening
- Headaches in the morning
- Trouble concentrating, forgetfulness, depression, or irritability
- Night sweats
- Restlessness during sleep
- Sudden awakenings with a sensation of gasping or choking

What can I do if I think I have OSA?

If you suspect you may have sleep apnea, the first thing to do is see your doctor. Bring with you a record of your sleep, fatigue levels throughout the day, and any other symptoms you might be having. Ask your bed partner if he or she notices that you snore heavily, choke, gasp, or stop breathing during sleep. Be sure to take an updated list of medications, including over the counter medications, with you any time you visit a doctor for the first time. You may want to call your medical insurance provider to find out if a referral is needed for a visit to a sleep center.

One of the most common methods used to diagnose sleep apnea is a sleep study, which may require an overnight stay at a sleep center. The sleep study monitors a variety of functions during sleep including sleep state, eye movement, muscle activity, heart rate, respiratory effort, airflow, and blood oxygen levels. This test is used both to diagnose sleep apnea and to determine its severity. Sometimes, treatment can be started during the first night in the sleep center.

Asthma

What is Asthma?

Asthma is a disorder that causes the airways of the lungs to swell and narrow, leading to wheezing, shortness of breath, chest tightness, and coughing.

What causes Asthma?

Asthma is caused by inflammation (swelling) in the airways. When an asthma attack occurs, the lining of the air passages swells and the muscles surrounding the airways become tight. This reduces the amount of air that can pass through the airway.

In persons who have sensitive airways, asthma symptoms can be triggered by breathing in substances called allergens or triggers.

Common asthma triggers include:
- Animals (pet hair or dander)
- Dust mites
- Certain medicines (aspirin and other NSAIDS)
- Changes in weather (most often cold weather)
- Chemicals in the air or in food
- Exercise
- Mold
- Pollen
- Respiratory infections, such as the common cold
- Strong emotions (stress)
- Tobacco smoke

What are the symptoms of Asthma?

Symptoms can include:
- Cough with or without sputum (phlegm) production
- Pulling in of the skin between the ribs when breathing (intercostal retractions)
- Shortness of breath that gets worse with exercise or activity
- Wheezing
 

Other symptoms that may occur:
- Abnormal breathing pattern --breathing out takes more than twice as long as breathing in
- Breathing temporarily stops
- Chest pain
- Tightness in the chest

What are the symptoms of Asthma?

Symptoms can include:
- Cough with or without sputum (phlegm) production
- Pulling in of the skin between the ribs when breathing (intercostal retractions)
- Shortness of breath that gets worse with exercise or activity
- Wheezing
 

Other symptoms that may occur:
- Abnormal breathing pattern --breathing out takes more than twice as long as breathing in
- Breathing temporarily stops
- Chest pain
- Tightness in the chest

How is Asthma treated?

Asthma is usually a lifelong (chronic) disease. If you have asthma, see a doctor regularly. Treatment for asthma requires several steps:
- Monitoring daily asthma symptoms and need for rescue medication in an asthma diary.
- Avoiding asthma triggers.
- Taking medications daily that control inflammation and prevent chronic symptoms (long-term-control drugs).
- Ready availability of drugs to treat asthma attacks when they occur, such as albuterol.

Are there any ways to prevent Asthma attacks?

You can help reduce asthma symptoms by avoiding triggers and substances that irritate the airways. Here are some suggestions:

- Cover bedding with allergy-proof casings to reduce exposure to dust mites.
- Remove carpets from bedrooms and vacuum regularly.
- Use only unscented detergents and cleaning materials in the home.
- Keep humidity levels low and fix leaks to reduce the growth of organisms such as mold.
- Keep the house clean and keep food in containers and out of bedrooms. This helps reduce the possibility of cockroaches. Body parts and droppings from cockroaches can trigger asthma attacks in some people.
- If a person is allergic to an animal that cannot be removed from the home, the animal should be kept out of the bedroom. Place filtering material over the heating outlets to trap animal dander. Change the filter in furnaces and air conditioners often.
- Eliminate tobacco smoke from the home. This is the single most important thing a family can do to help someone with asthma. Smoking outside the house is not enough. Family members and visitors who smoke outside carry smoke residue inside on their clothes and hair. This can trigger asthma symptoms. If you smoke, now is a good time to quit.
- Avoid air pollution, industrial dust, and irritating fumes as much as possible.

Clinical Support
Clinical Support
Respira is here to support you and assist with any clinical issues you may have. Please call us toll free at 1-866-373-7747 anytime, day or night, including holidays, and we will be happy to help.
 
 
Have you been diagnosed with
sleep apnea?
New to therapy or just want to
get support in managing your equipment? Sign up for our upcoming Sleep Apnea Support Group and connect with professionals who are committed to providing a forum of educational support for you
and your family! Email us at patientcare@respirainc.com to learn more.